Empower your population with the tools, knowledge, and support they need—when they need it. We meet people where they are and adapt to their schedules, lifestyles, and life circumstances to help them better manage their health.
Omnichannel engagement through phone, text, email, and video chats
Flexible scheduling on nights and weekends
Multilingual clinicians who understand cultural needs
Each participant is paired with an experienced clinician who supports them throughout their care journey and fosters a trusting relationship to improve engagement. The results? Participants have confidence to self-manage their condition and feel empowered to take a more active role in their health.
Our credentialed experts, skilled at motivational interviewing in a virtual setting, proactively call participants to enroll and engage in the program. They uncover barriers to medication adherence and assess physical and mental health, social determinants of health (SDOH) concerns, whether a participant is taking prescribed medications, monitoring diet and lifestyle, or getting to routine screenings.
A virtual platform enables personalized plan development for each participant including evidence-based curriculum and specialized topics. This includes the impact of their condition on physical and mental health, tactics to increase medication adherence, and importance of lifestyle and behavior change such as preventive care, nutrition, and exercise.
Once our experts pinpoint challenges and motivations, they work one-on-one with participants to develop personalized plans, set realistic SMART (Specific, Measurable, Achievable, Relevant, and Time-bound) goals, provide device support, as well as share tips and resources for self-management, including support across SDOH factors.
Throughout the program, participants have regular check-ins with their dedicated expert to provide additional motivation and support as well as adjust goals for enduring results. To reinforce the experience and enhance learning, we provide additional tools and resources for lasting behavior change, including helpful videos, interactive webinars, and informative blogs.
Our solutions are proven to positively improve medication adherence, impact quality measures, and reduce care variability.
Contemporary care models, including the evolution of the Patient Centered Medical Home, have failed to account for all the ways patients seek and experience care. For example, employer-sponsored programs and health plan care management for people living with chronic disease operate completely outside and separate from the traditional healthcare architecture. The same is true for pharma-sponsored patient support programs, which by themselves play a vital role in connecting patients to financial, mental, and preventative support.
To achieve true patient centricity, care models need a refresh.
To learn more about our virtual care solutions, schedule a call with our team.
